General Questions

How can I access my business account funds?

Through our all point network, you'll have access to over 55,000 surcharge free ATMs, insuring quick access to funds when you need them.

Is there a monthly minimum balance requirement or service charge?

No. All Surety business accounts operate on your terms, with no surprise fees.

Personal Checking

Is there a monthly minimum balance requirement or service charge for my account?

No.

Do you offer direct deposit to my account?

Yes. It is a very convenient way to have access to your pay without waiting to deposit a check.

How do I access the money in my checking account?

Through our all point network, you'll have access to over 55,000 surcharge free ATMs, ensuring quick access to funds when you need them.

What kind of banking fees can I expect?

Occasionally you will have a need for other services such as cashier's check in which we will apply a nominal charge.

Personal Savings

How do I build my balance on my savings account?

With no cost scheduled transfers, use our automatic transfer to build your balance consistently.

How do I access the funds in my savings account?

Through a branch, mobile transfer, one of our 55,000 surcharge free ATMs, or online banking transfer.

How do your interest rates for savings accounts compare to other banks?

Our rates are always competitive with other banks. Stop in or connect with us to learn about our current rates.

Are there any fees for my savings account?

The only time you will ever have a fee is if you transfer money from your savings account to your checking account more than 6 times in a statement cycle.

Certificate of Deposit

How long do I have to tie up my money in my CD?

With the flexibility of multiple terms, we have a CD for virtually any investment need.

Is there a fee for this CD?

There are no monthly service or maintenance fees. Early termination or withdrawals may add penalties.

Will my money be safe in a CD?

Yes. Our CDs are covered by the FDIC up to your qualified coverage amount.

Personal Credit Cards

Is there a monthly minimum balance requirement or service charge?

No. All surety personal and business accounts operate on your terms, with no surprise fees

How can I access my personal and business account funds?

Access your account funds through Surety's Online Banking and Mobile Apps . Through our all point network, you'll have access to over 55,000 surcharge free ATMs, ensuring quick access to funds when you need them.

Personal Online Banking

Is online banking secure?

Surety Bank insures your protection through the latest digital encryption and security features.

Can I transfer money from Surety Bank to another bank or person?

Yes. With external bank to bank transfers, you can transfer to accounts at other banks. Our peer to peer money transfers let you send money to someone you know through an email or text.

Why should I use online banking?

Customers use online banking for transparency, online bill pay, account monitoring and access to important statements and tax documents.

How do I sign up for online banking?

Simply click this link to start the enrollment process.

Can I pay my bills with online banking?

Yes. Both online and mobile platforms include no cost bill pay services.

Mobile Wallet

Should I be worried about the safety and security of Mobile Wallet?

Mobile Wallet offers better safety and security because you will no longer be carrying cash or credit cards with you. The details of your information are not accessible to others because of the data encryption used with Mobile Wallet.

Can I add my Surety Bank debit or credit card to Mobile Wallet?

Yes.

Why should I use Mobile Wallet?

Mobile Wallet gives you an alternative method of payment that comes with convenience and security.

Who accepts Mobile Wallet payments?

North American mobile wallet transactions are expected to exceed $160B in 2020 (source: wexinc.com)

Business Checking

Is there a monthly minimum balance requirement or service charge?

No. All Surety business accounts operate on your terms, with no surprise fees.

How can I access my business account funds?

Through our all point network, you'll have access to over 55,000 surcharge free ATMs, insuring quick access to funds when you need them.

Business Savings

How do I access my funds

Access through visiting a Surety branch, mobile transfer, one of over 55,000 surcharge free ATMs, or online transfer.

What can I do to build balances?

With no cost scheduled transfers, you determine how much you want to save and use our automatic transfer to build your balance consistently.

Business Money Market

How do I access my funds?

Access through a Surety branch, mobile transfer, one of our 55,000 surcharge free ATMs, or online banking transfer.

Can I write checks from a Money Market Account?

Yes. Check writing is limited to three checks per statement cycle.

Are there any fees?

There are no monthly service charges or minimum balance fees. Fee's may apply for other banking services such as cashiers check or wire transfers

Is my Money Market connected to the stock market?

No. Money markets are a simply a limited use checking account with higher yields and are FDIC insured.

Business Credit Cards

How can I access my business account funds?

Through our all point network, you'll have access to over 55,000 surcharge free ATMs, insuring quick access to funds when you need them.

Is there a monthly minimum balance requirement or service charge?

No. All Surety business accounts operate on your terms, with no surprise fees.

Online Business Banking

Can I transfer money from Surety Bank to another person or bank?

Yes. With external bank transfers, you can transfer money to accounts at other banks. With our peer to peer transfers you can send money to someone you know through an email or a text.

How do I sign up?

If you are currently a Surety Bank customer, click here to begin the enrollment process

Why should I use online banking?

Customers use online banking for account monitoring and transparency, bill pay and access to important statements and tax documents.

How is online banking secure?

With real time visibility on all your accounts, banking alerts and the ability to turn on and off your Surety Bank debit card, you can stay ahead of fraud or misuse.

Can I pay bills online?

Yes. Both online and mobile platform include no cost bill pay services.

Is it secure?

Surety Bank ensures your security through the latest digital encryption and security features.

Commercial Loans

Is there a monthly minimum balance requirement or service charge?

No. All Surety business accounts operate on your terms, with no surprise fees.

How can I access my business account funds?

Through our all point network, you'll have access to over 55,000 surcharge free ATMs, insuring quick access to funds when you need them.

MSB

How can I access my business account funds?

Through our all point network, you'll have access to over 55,000 surcharge free ATMs, insuring quick access to funds when you need them.

Is there a monthly minimum balance requirement or service charge?

No. All Surety business accounts operate on your terms, with no surprise fees.

Cash Logistics

How can I track the status of my cash during transit in the Cash Logistics service?

Surety's Cash Logistics service includes real-time tracking and reporting. You can monitor the status of your cash during transit through our secure online portal. We prioritize transparency and control so you always know where your cash is and when it will arrive at its destination.

What are the benefits of using Surety's Cash Logistics service for my business?

Surety's Cash Logistics service provides several benefits to your business, including increased security, reduced risk of cash handling errors, and freeing up staff time for other business tasks. Plus, our detailed reporting and analytics give insights into your cash flow, helping you make informed business decisions.

How secure is the Surety Cash Logistics service?

Our Cash Logistics service employs top-tier security measures to ensure your cash is safely handled and transported. With our expertise and experience, you can trust us to manage your cash logistics needs.

Frequently Asked Questions

Categories

General Questions

Personal Checking

Personal Savings

Certificate of Deposit

Personal Credit Cards

Personal Online Banking

Mobile Wallet

Business Checking

Business Savings

Business Money Market

Business Credit Cards

Online Business Banking

Commercial Loans

MSB

Cash Logistics

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